SHIPPING & RETURNS
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SHIPPING
Orders are prepared and handed over to the courier within 3-5 business days from payment confirmation, unless otherwise stated on the product page.
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Delivery generally takes 24-48 business hours from shipment (excluding islands and remote areas) and is handled by express courier.
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Once the order has been shipped, the customer will receive an e-mail (please check the Spam folder as well) containing the tracking number to monitor the delivery status.
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It is also possible to collect your order free of charge from our premises, by appointment only.
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SIZE EXCHANGE
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If you have ordered the wrong size, you can request a size exchange within 7 days of receiving your order.
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The product must be:
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unused;
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intact;
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complete with any original labels.
Shipping costs related to the exchange are the responsibility of the customer.
To request a size exchange, simply contact us via e-mail indicating your order number and the product you wish to replace.
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RIGHT OF WITHDRAWAL
For products eligible for the right of withdrawal under the Consumer Code, the customer may exercise this right within 14 days of receiving the order, by communicating their decision via e-mail and indicating the order number.
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Products must be returned intact, unused, and complete with any original labels.
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Once the product has been received and inspected, the refund will be processed according to the applicable conditions.
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Return shipping costs are the responsibility of the customer.
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In the event of a refund, the amount paid for the order will be refunded excluding the shipping costs incurred for the original delivery and payment processing fees equal to 3% of the order value.
CUSTOMIZED PRODUCTS
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Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to:
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products made to measure or customized;
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products created according to specific customer requests;
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items produced based on instructions provided via e-mail, messages, or other communication channels.
For these products, it is therefore not possible to request a refund after the order has been confirmed.
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​​DEFECTIVE OR NON-CONFORMING PRODUCTS
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If the product received has a manufacturing defect or does not correspond to what was ordered, please contact us within 14 days of discovering the issue, providing:
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order number;
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description of the problem;
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any photographs of the product.
Once the non-conformity has been verified, we will agree with the customer on the most appropriate solution, subject to product availability.
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​FAILED DELIVERY OR UNCOLLECTED ORDERS​
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If the package is not collected within the timeframe established by the courier and is returned to the sender, the customer may choose between:
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a new shipment, with shipping costs charged to the customer;
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a refund of the order, excluding the shipping costs incurred and payment processing fees equal to 3% of the order value.
For any questions or assistance requests, please contact us at: